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Introducing Parseco

Every person older than 16 can open a profile on Parseco after complying with the Terms and Conditions.
Parseco offers you the possibility to:
  • Collect data on your subscribers and tailor your offering to their needs
  • Engage your subscribers in conversations: one way, surveys and interactive 2-Way messages
  • Send in app messages with media content (images, video, link, interactive maps)
  • Precisely segment your offer with channels
  • Manage your company’s internal communication with private channels
  • Use geo-location services to accurately target subscribers
Parseco is a communications platform and is not supposed to substitute the specific features of your app. Instead, you can use Parseco to make your app more visible, engage your current users and acquire new customers.
Parseco is currently available for iOS and Android powered smartphones.
There are no country restrictions, Parseco is available across the globe, but you have to comply with local regulations and the Terms and Conditions.
All you need is a valid email, mobile number and compliance with Terms and Conditions Parseco administration panel, a web interface, is accessible using an Internet connection and the latest version of Google Chrome, Mozilla Firefox and Internet Explorer.
Parseco is a communications platform and is not supposed to substitute the specific features of your app. Instead, you can use Parseco to make your app more visible, engage your current subscribers and acquire new subscribers. Thanks to subscriber profiling, you can also highlight your app to the most receptive target.
Please contact us at support@parseco.com in case you want to close your main Parseco profile. The profile will remain visible on the app with a message for the subscribers, which states the profile has been deactivated.
A detailed guide on using Parseco is available in the Portal Manual..
Parseco administration panel is a web interface accessible using an Internet connection and the latest versions of Google Chrome, Mozilla Firefox and Internet Explorer. You need to subscribe/log-in at www.parseco.com.

Benefits & Features

With detailed reports and statistics, subscriber profiling, target marketing communication campaigns, effective communication messages based on subscriber interests and a helpful subscriber care 2-Way messaging service, you can vastly increase subscriber satisfaction. You can measure direct impact on marketing campaign ROI improvement, conversion rate increase, SMS fallback is available in case your users have no Internet connectivity, behavioral analytics, subscriber segmentation, and notifications containing any type of media. Parseco helps you create an unprecedented subscriber experience.
The main Parseco features are:
  • In-app push notifications with media content
  • Main profile offer segmentation in channels
  • Geo-targeting
  • Surveys with predefined answers
  • 2-Way communication with predefined content and open text messages
  • Detailed reporting system on interactions
  • Subscriber address book, profiling and lists system
  • SMS fallback
  • Possibility of cost optimization, in case you send SMS, it’s automatically redirected and received as inapp messages
All Parseco features are free with the exception of SMS invitations, SMS fallback and SMS intelligent routing. These services are pre-paid. Therefore, you will be charged only the amount you top-up. SMS features are disabled until you top-up your account. To activate these features please contact our support.

Get started with Parseco

You need to fill in all the information when creating a profile, so that subscribers of your profile or channel can easy contact or find you.
You can distribute the app and invite subscribers via SMS, QR codes, link, and web widget. Additional information has been made available in the Portal Manual.
Parseco can be integrated via Web Panel, API and our messaging gateway. For additional information, contact our support.
The Web Panel supports all the alphabets; it means you can send the content of your campaign in any language. The language of the Web Panel interface can be English, French, Spanish, Portuguese, and Russian. The app interface, instead, in now available in English, Spanish, Portuguese, Italian, Turkish, and Russian.

Login & password

When you are logged in the Parseco (admin) panel, go to the top right profile image and select MY PROFILE. Here you can change your data, and save the changes.
Your login information is private and yours alone, only you have access to it.

Private and public channels/profiles

If your profile is not visible, it means it is still set as private. To publish your profile and make it public send a request email with your profile name at support. After you do, you will promptly receive an approval email and your profile will become visible.
!Note: All new profiles require Parseco team approval to become published.
Your channel is not visible if your profile has not been published. Please, consult the answer for the question “Why is my profile not visible under Parseco categories?”
If your profile is public and you still cannot see one of the channels, enter the edit section of the channel and click on the "Public" option.
Yes, just click on the "Private" option when you create a new channel. It will be visible only to the users you invite.
When a profile or channel is “public”, any user can subscribe to it and it becomes visible in both in the categories list and in the recommendation section, based on the phone country prefix of the subscriber. If you want to keep control on your profile or channel subscribers, you can make it “private” (visible only to your invitees).

Manage your profile

There is no restriction unless it’s in direct conflict with Parseco Terms and Conditions. In terms of length, you are allowed a profile name with maximum 30 characters.
A profile represents your main channel. You cannot create a channel without a profile. Every profile can have additional channels linked to the profile. A channel is a partition of your profile which helps you to create additional segmentation of your communication activity. The users who subscribed only to a channel are automatically subscribed to the profile.
You can always change or edit your profile info on Infobip Portal>Parseco>Channels>Edit profile
When a profile or channel is “public”, any user can subscribe to it. However, only the profile is visible in both the recommendation and categories list. If you want to keep control on your profile or channel subscribers, you can make it “private” (visible only to your invitees).
If you want to close/deactivate your Parseco profile, please contact support. The profile will remain visible on the app with a message for the subscribers, which states the profile has been deactivated. Cannels can be deleted by you at any point in time. The subscribers will still have the profile or channel in their subscription list but there will be a message stating that the profile or channel has been deactivated.
Please contact us at support@parseco.com in case you want to close your main Parseco profile, provide your profile name and email address. Channels can be deleted by you at any point in time. The users subscribed will still have the profile/channel in their subscription list but there will be a message stating that the profile/channel has been deactivated.
You can create as many profiles as you want but you need to provide a different username and password for each additional profile.
You can create 9 channels in addition to your main profile, if you want additional channels just contact us at support@parseco.com.

Messaging

No. Only once a subscriber subscribes to your profile you are able to communicate with him. All Parseco users can subscribe to your Profile or channel.
Only Parseco users that have previously subscribed to your channel can receive your messages. For detailed information on how to create channels, campaigns and subscribers’ list please refer to the Parseco Portal manual.
You can make your campaign more interesting by adding media content, or survey to the campaign. You can find a detailed guide how to do it in the Portal Manual.
Thanks to dynamic address book, you can choose your filtering criterion and make a new list from the existing one. You can find a detailed guide how to do it in the Portal Manual.
Generated report expiry period is 3 days after which you must generate it again. Therefore, make sure you download and save the reports for your records.
Messages sent through Parseco are delivered directly to our trusted and secure server infrastructure. The entire communication channel between the message sender and the message recipient is protected, messages are encrypted and the environment is constantly monitored and proactively improved. Infobip is certified ISO 9001, ISO 27001 and PCI DSS.

Features

The main Parseco features for your business are: geo-targeting, geo-fencing push notifications which enable you to target users effectively. Next, you are able to conduct quick surveys, 2-way communication with open and closed answer chats. With detailed reports and statistics, user profiling, target marketing communication campaigns, effective communication messages based on end-users interests and a helpful customer care chat service you can create top of the line consumer satisfaction.
Direct impact on marketing campaign ROI improvement, conversion rate increase, SMS fallback in case there is no internet connectivity, behavioral analytics, users segmentation, and notifications containing any type of media helps you create an unprecedented user experience.
All Parseco features are free with the exception of SMS invitations, SMS fallback and SMS intelligent routing. These services are pre-paid. Therefore you will be charged only the amount you top-up. SMS features are disabled until you top-up your account. To activate these features please contact us at support@parseco.com. You can also consult our Terms of Use for additional information at: http://www.parseco.com/legal.

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Support and feedback

Parseco provides 24/7 service support in English. Contact our support with any kind of help you might require.
You can contact our support with any kind of feedback.